When you connect your bank to Level, the system talks to your bank and imports all of the checking, savings, and credit card accounts that we see there.
When you open a new account at your bank, you'll need to refresh the connection to your bank in Level for the new account to be picked up.
To reset the connection to your account so that Level detects your new account and starts syncing, follow these steps:
1. Log in to the level web app here: https://www.levelmoney.com/app/login
2. Once logged in, find the bank that is not updating and hit the trash can icon to remove that institution from your account.
3. Use the bank search box to lookup your issuing bank and re-add it to your Level account.
Please note: Upon disconnecting a bank account, the transaction history for that bank will be removed from your Level account entirely. When you reconnect that bank, Level will pull in a few months of transaction history, but anything older than that will be lost.