This article is part of our series on Trackers:
- Tracker Overview
- How-to: Creating a new tracker from scratch
- How-to: Tracking your transactions
- How-to: Creating a new tracker from a transaction
- How-to: Removing a tracker from a transaction
- Troubleshooting: Why are transactions showing up in the wrong tracker? (you are here)
From time to time, you might see transactions that end up lumped into a tracker where they don't belong. Currently we match on a set number of characters at the beginning of the merchant name string, which causes issues when purchases are made at merchants whose names start with the same text strings.
The present filter works as it does to prevent us from mistakenly NOT grouping together transactions from the same merchant that have unique text or number strings attached to the end of them. We are looking to update how this is done in the near future, and our data science team is working to build in stronger algorithms to detect and parse these various merchants.
For now, you can avoid the mismatching by selecting the option to track "just this one transaction" when you add these transactions to your trackers. The matching rule only kicks in when you select the track "all transactions from this merchant".
You can also rename a transaction, which will break the matching rule and will drop those unrelated transactions out of your tracker.