Both Level Money and our data providers do everything we can to keep your transaction data feed as up-to-date and accurate as possible.
However, from time to time, you may see duplicate transactions appearing in your account.
Why does that happen?
Most credit card transactions post to your account twice. When the transaction first posts to your account, that payment has not been settled with the merchant, and the transaction will post to your online banking account (and Level Money account) as Pending.
Once your bank has settled that transaction with the merchant, the transaction will be posted to your account again as having Cleared.
When Level receives a new CLEARED transaction, we check it against your current PENDING transactions and when we get a match, we will update the pending transaction to reflect that it has now cleared.
Most of the time, this works without any issues.
In some cases however, your bank will make significant changes to the transaction details between the time that it first posts as a Pending transaction, and then again as a Cleared transaction.
It is possible that your bank will make changes to the Merchant Name, Transaction Date, or Transaction Amount.
A common example is when you swipe your card at a gas station, and the initial transaction shows up as a $1 authorization charge. Then when the transaction clears, it posts to your account with the full amount you paid to fill up your tank.
As a result, the new Cleared transaction looks different enough that our system can't match it with the original. You then end up with two transactions, a Pending transaction that hasn't cleared, and the new Cleared transaction.
What can I do about it?
Level's engineering and data science teams are working on better matching algorithms and pending-to-cleared logic to help alleviate the issue of duplicate transactions on a broad scale, and those updates will be added to future versions of Level as they are developed.
If you have just a few duplicate transactions the best course of action is to simply mark those transactions as "Don't Count" this will exclude them from your Spendable calculation, and help you easily differentiate it from it's counterpart.
If ALL of the transactions in your account are appearing as duplicates, this suggests an issue in the feed we are receiving from our data partners. If you are experiencing duplication of all of your transactions, use the Contact Us form in Level to let us know and we'll work with our data providers resolve the issue.